Overview
This website is operated by Luoxe. Throughout the site, the terms “we,” “us,” and “our” refer to Luoxe. Luoxe offers this website, including all information, tools, products, and services available through this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated herein.
By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including any additional terms, conditions, and policies referenced herein and/or available through hyperlinks on our website.
These Terms of Service apply to all users of the site, including, without limitation, browsers, vendors, customers, merchants, and contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms.
If you do not agree to all the terms and conditions contained in this agreement, you may not access the website or use any of our Services.
Any new features, products, services, or tools added to the current store shall also be subject to these Terms of Service.
You may review the most current version of the Terms of Service at any time on this page. Luoxe reserves the right to update, change, or replace any part of these Terms by posting updates and/or changes to the website.
It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes your acceptance of those changes.
Our store is hosted on Shopify Inc., which provides us with the eCommerce platform that enables us to sell our products and services to you.
Section 1 – Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or country of residence, or that you are the age of majority and have given us permission to allow any of your minor dependents to use this site.
You may not use our products or Services for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction while using the Service, including but not limited to copyright laws.
You must not transmit any viruses, worms, malware, or other code of a destructive nature.
A breach or violation of any of these Terms may result in the immediate termination of your access to our Services.
Section 2 – General Conditions
We reserve the right to refuse service to anyone for any reason at any time, subject to applicable laws.
You understand that your content, excluding payment information, may be transferred unencrypted and may involve transmissions over various networks and changes necessary to conform and adapt to the technical requirements of connecting networks or devices.
Payment and credit card information is encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, access to the Service, or any contact through the website without our express written permission.
The headings used in this agreement are included for convenience only and shall not limit or otherwise affect these Terms.
Section 3 – Accuracy, Completeness and Timeliness of Information
We make reasonable efforts to ensure that the information available on this website is accurate and current. However, we do not guarantee that all information made available on this site is accurate, complete, or current.
The materials and information provided on this website are for general informational purposes only and should not be relied upon as the sole basis for making decisions without consulting more accurate, complete, or timely sources of information where appropriate.
Any reliance on the information provided on this website is at your own risk.
This website may contain historical information that is not current and is provided for reference purposes only.
We reserve the right to modify the contents of this website at any time without obligation to update any information unless required by applicable law.
Section 4 – Modifications to the Service and Prices
Prices for our products are subject to change without prior notice.
We reserve the right to modify, suspend, or discontinue the Service, or any part or content thereof, at any time without notice.
To the fullest extent permitted by law, Luoxe shall not be liable to you or any third party for any modification, price change, suspension, or discontinuation of the Service.
Section 5 – Products or Services
Certain products or services may be available exclusively online through our website.
These products or services may have limited quantities and are eligible for returns or exchanges only in accordance with our Shipping & Returns Policy.
We have made every reasonable effort to display the colors, images, details, and appearance of our products as accurately as possible.
However, we cannot guarantee that the display of colors or product details on your computer, mobile device, or other screen will be completely accurate.
We reserve the right, but are not obligated, to limit the sale of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis.
We also reserve the right to limit the quantities of any products or services offered through our website.
All product descriptions, availability, and pricing are subject to change at any time without prior notice and at our sole discretion.
We reserve the right to discontinue any product at any time.
Any offer for a product or Service made through this website is void where prohibited by law.
We do not guarantee that the quality of any products, services, information, or other materials purchased or obtained through the Service will meet your individual expectations.
Section 6 – Accuracy of Billing and Account Information
We reserve the right to refuse any order placed through our website.
At our sole discretion, we may limit or cancel quantities purchased per person, household, customer account, payment method, billing address, shipping address, or order.
If we modify or cancel an order, we may attempt to notify you using the email address, billing address, or telephone number provided when the order was placed.
We reserve the right to limit or prohibit orders that, in our judgment, appear to have been placed by unauthorized dealers, resellers, or distributors.
You agree to provide current, complete, and accurate purchase and account information for all purchases made through our store.
You agree to promptly update your account information, including your email address, payment information, and other relevant details, so that we can complete your transactions and contact you when necessary.
For additional information, please review our Shipping & Returns Policy.
Section 7 – Optional Tools
We may provide you with access to third-party tools and services over which we have no control, monitoring capabilities, or input.
You acknowledge and agree that access to such tools is provided on an “as is” and “as available” basis without warranties, representations, or conditions of any kind and without endorsement.
Luoxe shall have no liability arising from or relating to your use of optional third-party tools.
Your use of optional tools provided through the website is entirely at your own risk and discretion.
You should ensure that you are familiar with and agree to the terms and conditions under which such tools are provided by the relevant third-party providers.
We may introduce new services, features, tools, and resources through the website in the future. Any such new features and Services shall also be subject to these Terms of Service.
Section 8 – Third-Party Links
Certain content, products, and Services available through our website may include materials or services provided by third parties.
Third-party links may direct you to websites that are not affiliated with Luoxe.
We are not responsible for examining or evaluating the content, accuracy, policies, or practices of third-party websites.
To the fullest extent permitted by applicable law, Luoxe shall not be responsible or liable for any third-party materials, websites, products, services, or transactions.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, or content through third-party websites.
We encourage you to carefully review the policies and practices of third-party websites before engaging in any transaction.
Any complaints, claims, concerns, or questions regarding third-party products or services should be directed to the relevant third party.
Section 9 – User Comments, Feedback and Other Submissions
If you submit creative ideas, suggestions, proposals, plans, feedback, reviews, contest entries, or other materials to us, whether online, by email, by postal mail, or through other means, you agree that we may use such submissions in accordance with applicable law.
Unless otherwise agreed in writing, we are under no obligation to maintain comments in confidence, provide compensation for comments, or respond to comments.
We reserve the right, but have no obligation, to monitor, edit, or remove content that we determine to be unlawful, offensive, threatening, defamatory, obscene, objectionable, or in violation of intellectual property rights or these Terms of Service.
You agree that your comments and submissions will not violate the rights of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights.
You further agree that your comments will not contain unlawful, abusive, obscene, or defamatory materials or any viruses, malware, or other harmful code.
You may not use a false email address, impersonate another individual, or otherwise mislead us or third parties regarding the origin of any comments.
You are solely responsible for the comments you submit and their accuracy.
Section 10 – Personal Information
Your submission and use of personal information through our store are governed by our Privacy Policy.
We encourage you to review our Privacy Policy to understand how Luoxe collects, uses, stores, and protects personal information.
Section 11 – Errors, Inaccuracies and Omissions
Occasionally, information available on our website or through the Service may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, delivery times, availability, or other information.
We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if information provided through the Service is inaccurate.
We may exercise this right at any time without prior notice, including after an order has been submitted, subject to applicable law.
We undertake no obligation to update, amend, or clarify information available through the Service except as required by law.
Section 12 – Prohibited Uses
In addition to other prohibitions outlined in these Terms of Service, you are prohibited from using the website or its content:
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For any unlawful purpose
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To solicit others to perform or participate in unlawful activities
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To violate applicable international, federal, provincial, state, or local laws and regulations
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To infringe upon or violate our intellectual property rights or the intellectual property rights of others
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To harass, abuse, insult, harm, defame, intimidate, or discriminate against others
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To submit false or misleading information
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To upload or transmit viruses, malware, or other malicious code
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To collect or track the personal information of others without authorization
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To spam, phish, pharm, pretext, spider, crawl, or scrape the website
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For any obscene, fraudulent, abusive, or immoral purpose
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To interfere with or circumvent the security features of the Service, website, other websites, or the Internet
We reserve the right to terminate your use of the Service or access to the website for violating any prohibited uses.
Section 13 – Disclaimer of Warranties and Limitation of Liability
We do not guarantee, represent, or warrant that your use of the Service will always be uninterrupted, timely, secure, or error-free.
We do not warrant that the results obtained through the use of the Service will always be accurate or reliable.
You acknowledge that we may occasionally suspend, remove, or discontinue the Service for indefinite periods or cancel the Service at any time, subject to applicable law.
Your use of, or inability to use, the Service is at your own risk.
Except as expressly stated by Luoxe or required by applicable law, the Service and all products and services delivered through the Service are provided on an “as is” and “as available” basis.
To the fullest extent permitted by applicable law, Luoxe and its directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, and licensors shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages arising from your use of the Service or products purchased through the Service.
In jurisdictions where certain exclusions or limitations of liability are not permitted, our liability shall be limited to the maximum extent permitted by applicable law.
Section 14 – Indemnification
You agree to indemnify, defend, and hold harmless Luoxe and our parent companies, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable legal fees, arising from your breach of these Terms of Service, violation of applicable law, or violation of the rights of a third party.
Section 15 – Severability
If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision shall nevertheless be enforceable to the fullest extent permitted by applicable law.
The unenforceable portion shall be deemed severed from these Terms of Service without affecting the validity and enforceability of the remaining provisions.
Section 16 – Termination
The obligations and liabilities of the parties incurred before the termination date shall survive the termination of this agreement where applicable.
These Terms of Service remain effective unless and until terminated by either you or Luoxe.
You may terminate these Terms at any time by notifying us that you no longer wish to use our Services or by ceasing to use our website.
If, in our sole judgment, you fail or we suspect that you have failed to comply with any provision of these Terms of Service, we may terminate this agreement and/or deny you access to our Services.
You will remain liable for all amounts due up to and including the date of termination.
Section 17 – Entire Agreement
Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of that right or provision.
These Terms of Service, together with any policies or operating rules posted by Luoxe on this website, constitute the entire agreement and understanding between you and us regarding your use of the Service.
These Terms supersede any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and Luoxe relating to the Service.
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
Section 18 – Governing Law
These Terms of Service and any separate agreements through which Luoxe provides Services shall be governed by and construed in accordance with the applicable laws of Canada.
Section 19 – Changes to the Terms of Service
You may review the most current version of these Terms of Service at any time on this page.
Luoxe reserves the right, at its sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to the website.
It is your responsibility to periodically review this page for changes.
Your continued use of or access to the website or Service following the posting of changes constitutes your acceptance of the updated Terms of Service.
Section 20 – Contact Information
Questions regarding these Terms of Service should be sent to the Luoxe customer support team through the contact information provided on our website.